Questions About Monave Answered By Company President

Hello all -

For any of you who have seen a recent comment about some confusing info on the Monave website, I heard a direct response from the president of the company (who is herself a celiac). Apparently, they are in the midst of an inventory switch. They are beginning to use rice-based Vitamin E, but still have stock that includes wheat-based vit E. Some info on emails had said there were only 2 products that had the wheat based Vit E, later on the website it listed more like 4-5 products.

That lead to concern from one woman in particular (and myself) who wrote in saying she'd bought some of the products that were included in the website list, not thinking they had been a problem.

Apparently, you can request the rice-based version of the products in question and they can guarantee that is gluten free. But as of yet, this particular recommendation is not up on the website.

The tone of the president's letter was very apologetic and she made offers to replace my questionable products and a refund. She seems to realize this could lose some trust, but it seems she's willing to do whatever she and the company can to rectify the problem and any lost trust as a result.

I'd say this is still a terrific cosmetics option for anyone concerned about gluten. Certainly, a direct response from the president is better than you would receive from many of the larger name companies I've written about on this blog before. If you have any concerns about Monave products you have purchased, do contact the company and ask your questions. Of all thigns, their customer service response is one of the best.

I'll let you know about any further communication with them.

Erika