Monday, May 17, 2010

Burt's Bees New Gluten Free Procedure

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How do you know if something is really and truly gluten free? 
And what about cross contamination?  Is is really as bad as it sounds?

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**Attention!  This blog is no longer updated on Burt's Bees gluten free products.  Please see the Burt's Bees Gluten Free page on the Gluten Free Diet Guide website for the most current information. **

Hello everyone. Thanks to Clover, an astute reader of this blog, I've learned that Burt's Bees doesn't publish a gluten free list anymore. In fact, they can't verify across the board that products with no glutenous ingredients are actually gluten free. This is about cross contamination risk, something you always need to be cautious of.

The good news is that you can verify specific products with a customer service representative at 1-888-308-0130. The lady I spoke with today was very friendly and helpful with a few of my frequently used products. Unfortunately, the Radiance Facial Cleanser is going to have to be on my "no" list now. Something in there has a questionable source.

She did offer a few replacement options for me - Radiance Exfoliating Body Wash (not too harsh for facial use) and the Citrus Facial Scrub. The other two products I asked about were OK. She wasn't able to tell me the specific ingredient with questionable cross contamination risk with my facial cleanser. But it still sounds like there definitely ARE products that are OK to use.

As with anything in Gluten Free World - you always need to call or check to verify the GF status of products from time to time. You never know when something is going to be in question. Thankfully, Burt's Bees is readily available in Walmart and Target. I'm hopeful that my local stores stock at least one of my replacement options so I don't have to wait.

So you can breathe a sigh of relief - Burt's Bees does not have to be off your "safe" list altogether. However, you do need to verify what you use so you really know what is safe. Mostly, you'll just need to be more deliberate about your checking - can't rely on a quick internet check anymore.

Thanks to my observant readers for all your suggestions and comments!

4 comments:

Krysten said...

Thanks, I was concerned about this when I e-mailed and got a canned response about how they couldn't verify anything being gf. Nice to know I can still use my lip shimmers as long as I call in and check 1st.

Renata Carmen said...

just discovered your blog and im very excited! i just discovered that i have a health issue whose symptoms could be curtailed by following a GF diet and feel kinda lost as i explore this brave new world. your blog seems to be an excellent source of information and it is helping me out big time. thanks so much! keep blogging :)

Lucy said...

Thanks so much for sharing this with us! You Rock!

Sara said...

Hi, I'm excited about this board. I wanted to mention that I just called Burt's Bees and asked about many products. They did say that the Radiance Cleanser was gluten free. Which item did you think was suspicious? Thanks so much!